Get the support you need — fast and hassle-free.
We’ll fix your solar — even if we didn’t install it.
Not sure why your solar stopped working? We are.
Smarter solar support, all in one place.
Atma offers a single, easy-to-use platform to manage your system, request support, and stay informed.
See how the Atma Service platform works
Three simple steps
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Submit your request
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Use the form below to tell us what’s going on with your system. You’ll create a free account in the process.
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Get a response
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A Service Advisor will review your case and contact you as soon as possible through your personal dashboard.
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Choose your service
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If the issue can be fixed remotely — great, it's free! If it requires a visit, we'll provide a detailed estimate first.
Why homeowners choose us for solar service
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Free remote diagnosis
Many issues can be resolved for free through our Service dashboard, eliminating the need for a technician visit.
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We fix any system
We fix all solar systems — even if we didn't install them. If your system stopped working and you have nowhere to turn, we can help.
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No upfront or hidden costs
You’ll only pay if we need to visit your home, and you’re always in control. All on-site visits require your approval.
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The Atma Way
We give you clear, honest information about your real costs, needs, and savings — all so you can relax.
Basic or Premium? You choose.
Basic plan
$0/year
Simple. No commitment. Stick with the Basic plan and pay standard rates as needed.
- Free remote diagnostics and troubleshooting
- Free remote maintenance (when possible)
- Support via service tickets and dashboard chat
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No annual fee
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Service visit base rate: $350
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Hourly rate for on-site work: $175
Best value!
Premium plan
$365/year
Smart savings. Long-term care. You get everything in Basic, lower hourly rates, plus full, ongoing system support.
- Annual thermal imaging
- Annual wiring inspection
- Annual system balancing
- Preventative maintenance & panel washing
- Automatic system issue response
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Yearly subscription: $365
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Service visit base rate: $150
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Hourly rate for on-site work: $99
Service visit base rate includes technician travel, site prep, diagnostics, and up to 2 hours of repair time. Additional time is billed at the hourly rate.
I couldn’t be happier with the level of service and care that the team took. My system is producing superb results and looks fantastic!
We’re a top-rated Texas installer. Trusted, recommended & certified.
Frequently asked questions
We’ll open a support ticket and assign a representative. You’ll receive login details to access your dashboard and begin messaging with our team.
Not for remote support. If your system needs parts or an on-site visit, we’ll always explain the cost and ask for your approval before continuing. Billable work is only invoiced after the job is completed.
No problem. We work on systems from any installer and support all major brands. If your original provider is out of business, we can help.
Premium is entirely optional. Our free Basic plan includes remote diagnostics, dashboard support, and ticket-based help. But if you want proactive care, lower service rates, and peace of mind, Premium is a smart upgrade. It’s just $365/year – about $1 a day – and helps your system perform as expected, last longer, stay protected, and save you money.
Premium includes all Basic support features, plus an annual preventative maintenance package engineered to maximize performance and reduce long-term costs:
Thermal imaging – detects micro cracks and heat anomalies invisible to the eye
Wiring inspection – identifies degradation or damage from pests or wear
Balance of system check – ensures inverters and other components are operating within specifications
Panel washing – improves irradiance and system efficiency
In addition, Premium subscribers get:
Production monitoring & insights – track performance trends as well as your savings
Automatic system alerts & ticket creation – we monitor your system and initiate service tickets as soon as we detect an issue
At $365/year (about $1/day), Premium is designed to pay for itself in improved performance, extended system life, and lower service rates.
We currently serve solar customers in Texas only. We’re always exploring opportunities to expand, so stay tuned for future availability in your area.
Report your solar issue
Submitting this form creates your free Atma Energy account. We’ll open a support ticket for you and reply within 24 hours — no commitment required.
Service request form
People love how we make solar simple
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“If you demand excellence, integrity, and outstanding value from your solar installer, I wholeheartedly endorse Atma Energy. They delivered not just a solar system, but complete peace of mind and truly exceptional results.”
Kenny G.
Google
Everything has been running smoothly over the last 18 months and our average electrical bill has gone from ~$200 down to ~$10. I hear all sorts of scary stories about solar companies that are fly-by-night and disappear when things go wrong. I’m quite confident that going with Atma was the right decision for me and I’m very pleased to have done business with them. Stellar company. Top recommendation.
Andre Z.
Google
“I can’t say enough good about this company. I loved the service I got from Atma, every person I talked to was professional and answered any questions I had.”
Leesa B.
Google
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“My favorite thing about the setup I got through Atma is the BATTERY BACKUP.”
Evan L
Google
“Atma Energy did a wonderful job.”
Allen B.
Google
“I can confidently say that ATMA Energy exceeded my expectations. From their professionalism and expertise to their commitment to customer satisfaction, they delivered a fantastic solar installation experience.”
Rathi B.
Google
“Our experience with Atma Energy was nothing short of exceptional. From their excellent sales process to their technical expertise, professionalism, and responsiveness, they exceeded my expectations in every aspect.”
Zach M.
Google
“Every single person I interacted with from sales to the construction team were prompt and professional. Top to bottom this company gets it.”
Julio V.
Google
“I’ve had several solar companies come by the house. But Atma Energy by far was the best company out there…when they say they’re going to do something, they stand by their word.”
Mark T.
Google
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“My home is protected from extreme weather with solar and backup.”
Curtis P
Free remote troubleshooting. No commitment required.
Submit a service request and get access to remote diagnostics and troubleshooting, remote corrective maintenance when possible, and ticket support from our solar experts.