Part of our series: Shining a Light on Trustworthy Solar
When the San Antonio Express-News published its investigation In Broad Daylight, it confirmed what many Texans already suspected — solar customers have been let down by misleading promises, poor workmanship, and disappearing companies.
We meet those people every week — not because we sold them the wrong system, but because we're often the ones called in to make things right.
These Stories Matter
These stories matter because they reflect the kind of support every homeowner deserves. When something goes wrong, people need someone who will listen, step in, and help make it right. That’s the role we try to fill, one homeowner at a time.
They Called Us When No One Else Would Help
Some of our most loyal customers came to us not as first-time buyers, but as homeowners left stranded by other installers — abandoned projects, systems that didn’t work, or questions no one else would answer.
Customer Story: The Long Drive to Restore Trust
“We were having problems and after trying to find someone to service our system in Ingleside, these guys were the only ones that would tackle the job. So that alone was a huge plus because they had to travel from San Antonio to our home.”
— Sherrie M.
Sherrie’s solar system had issues, and her installer was nowhere to be found. Several companies declined to help due to her location in Ingleside — but Atma didn’t hesitate. We made the trip from San Antonio, resolved the issue, and gave her a functioning system and a fresh start.
Customer Story: Expertise That Stood Out from the Crowd
“I got 5 bids for solar and chose ATMA because they were knowledgeable and professional. They engineered a solar solution while others just sent out young people to guess… The project produces all the energy they predicted it would.”
— Bruce T.
Bruce didn’t just want a good deal — he wanted competence. Of the five companies he considered, Atma was the only one that focused on engineering, not upselling. Today, his system is producing exactly what was promised.
Customer Story: A Clear Process After a Frustrating Start
“We considered solar for several years… Some companies had sales reps who knew little about the actual systems. This was not the case with Atma. They tailored my system to my environment and needs… The system is exceeding performance expectations.”
— Jeff H.
Jeff’s path to solar was cautious and deliberate. After dealing with reps who couldn’t explain system design or long-term performance, he chose Atma for our technical clarity. The result: a well-designed system that’s delivering more than expected.
Customer Story: From Missing Microinverters to Real Results
“I was unable to see 16 microinverters on the app… Adrian got up on my roof, checked all connections, and confirmed two needed replacement. He connected all 16, and I noticed my bill was the lowest I had seen for electricity. I even called CPS Utilities to make sure there wasn’t a mistake.”
— Ettakay N.
Ettakay’s system wasn’t delivering what she thought it was. With microinverters offline, she was losing energy — and money — without knowing it. Atma’s service team diagnosed the issue, restored functionality, and gave her a level of performance that was not only measurable, but surprising.
What We’ve Learned
The Express-News investigation laid out several patterns of failure in the Texas solar market:
Systems installed incorrectly, often facing the wrong direction
“Zero bill” sales pitches that didn’t reflect reality
Companies vanishing after installation
Poor communication and minimal support
Atma Energy was one of the only companies not named in any complaints to the Texas Attorney General. We’ve helped customers recover from the aftermath of these failures — no pressure, no finger-pointing. Just results.
If You’re Unsure About Solar — We Understand
We know what it’s like to feel burned — many of our customers have been there. That’s why we approach every project with transparency and care. If you have questions about your current system, or you’re just unsure who to trust, we’d be happy to talk it through.
No pressure. No gimmicks. Just honest help.
Because it shouldn’t take a newspaper investigation to get the kind of support homeowners deserve.
Coming Soon
Our series continues in a few days with “The Rescue Squad: Fixing Texas Solar Systems Abandoned by Others” — a deeper look into how we help homeowners reclaim their energy independence after being left behind.